FAQ - Frequently Asked Questions
Did I really win a totally free vacation?
Probably not. Your sponsor (the place of business where you received your certificate) has purchased the Travel Certificate as a promotional item. The travel costs associated with the certificate are directly related to the contribution that the sponsor made on your behalf. Therefore, it is extremely important that you thoroughly read the Terms and Conditions section on your certificate so that you understand the Fees and Taxes you are required to pay to participate in this offer. Regardless of what someone may have told you, this offer is only as it is explained in the Terms and Conditions section of your Certificate.
What is a Travel Certificate exactly?
Travel certificates give you an opportunity to participate in a pre-packaged travel program arranged for you by your sponsor. These packages are deeply discounted below the normal retail rates and are often supplemented by a contribution from your sponsor. We negotiate contracts with booking agents for blocks of travel services or accommodations at discounted rates. These contracts start, expire, and renew at different times throughout the year. These booking agents set aside only a portion of their travel services or accommodations for these types of contracts. So, the availability of these travel services or accommodations is based on many factors that can change virtually moment to moment. Therefore, to take advantage of the travel program you may be required to be flexible in your schedule, destination or both.
I don't see the destination on the list that I wanted to go to. Can I request a different one?
The destinations listed on your certificate were contracted through our booking agents for fullment of this program and are the only destination available. In addition, these destinations can be changed, deleted and added back in based upon the allotments of our booking agents without notice. Therefore, we reserve the right to delete destinations at any time as some destination may no longer be available for the dates you request. If you do not see the destination you want listed on your certificate, then it is not available and will not be available in the future as part of this program. When you request a specific destination and date, we may have only one or the other available. In the case of this happening we will offer you an alternative date or location that is the closest match to your request.
Why do I have to pay a deposit before I get my travel itinerary?
ETTSI sells 10’s of 1000’s of travel certificates every year. To managing the volume of inquires about locations and travel dates, we require a small deposit before we assign a travel coordinator to research the availability of accommodations and dates. This insures that our resources are focused only on certificate holders who are seriously interested in traveling with us. We also find that certificate holders will be more careful to read and understand the terms and conditions of the Certificate before they send in their deposit which improves communication between you and your travel coordinator. These measures insure that your travel arrangement will be dealt with in an expedient manner. At your request, if for any reason we are not able to provide the travel arrangements as outlined in our certificate, we will refund your deposit.
Why can’t I see the hotels available to me at the destination I want to travel to?
Travel Certificates do not allow for "shopping" but our travel coordinators will search to get you the very best accommodations available within the program. Until we request an exact destination and travel date, we do not know what accommodations will be made available to you. To avoid making numerous unsuccessful requests, we require that you submit your deposit and choose a specific destination and travel date before we attempt to secure your travel arrangements.
Why does everything have to be done in writing?
Written documentation is the only way we can verify exactly what you are requesting of us to do. We strongly suggest that you keep a copy of all correspondence for your records as well. It is the policy of our company that no action be taken until we have your written request in our office. Faxing your request will give you the fastest service and a receipt that we have received your correspondence. USPS mail is also accepted but you may want to request a return receipt. Email requests are not accepted as our spam filter may prevent us from receiving the message.